Refund & Cancellation Policy

1. Overview

Dagsal Sports is an online sports management, scoring, tournament, and team management platform. This Refund & Cancellation Policy explains the circumstances under which refunds may be granted for purchases made through the platform.

2. Refund Eligibility

Users may request a refund within 4 to 7 calendar days from the date of purchase if:

• The purchased service was not delivered as described.
• A technical issue prevented access to the purchased service and the issue could not be resolved by our support team.
• A duplicate payment was made unintentionally.
• Payment was successfully processed but the purchased feature or subscription was not activated.
• A refund is required under applicable consumer protection laws.

All refund requests are subject to review and verification by Dagsal Sports.

3. Non-Refundable Cases

Refunds will generally not be provided if:

• The service has already been substantially used.
• The request is based on a change of mind.
• The user chooses not to use the service after purchase.
• The user was aware of the features and functionality before purchase.
• The subscription period has already been partially consumed.
• The account has been suspended or terminated due to violations of platform policies.

4. Subscription Cancellation

Users may cancel subscriptions at any time.

• Cancellation prevents future recurring charges.
• Cancellation does not automatically qualify for a refund of the current billing period.
• Access to paid features will remain available until the end of the active subscription term unless otherwise specified.

5. Refund Request Procedure

Refund requests must be submitted within 4 to 7 days of the transaction date and should include:

• Full Name
• Registered Email Address
• Transaction ID or Payment Reference
• Date of Purchase
• Reason for Refund Request
• Supporting Evidence (if applicable)

6. Refund Processing

If approved refund, refund will be credited to the original payment method within a 5-7 working days.

7. Payment Disputes

Users are encouraged to contact Dagsal Sports before initiating a payment dispute. We will make reasonable efforts to investigate and resolve legitimate concerns promptly.

8. Platform Errors

Verified duplicate charges, billing errors, or technical payment issues caused by the platform may qualify for a full or partial refund after verification.

9. Policy Updates

Dagsal Sports reserves the right to modify this Refund & Cancellation Policy at any time. Updated versions will be published with a revised effective date.

10. Contact Us

For refund or billing-related inquiries, contact:

Email: support@dagsalsports.com

This policy is designed to comply with common requirements of digital marketplaces, payment service providers, and global online platform standards while preserving users' statutory rights under applicable laws.